Trainzo Systems LLP reserves the right to charge listing fees for different listings, as well as transaction fees based on certain completed transactions using the Trainzo Systems LLP services. Trainzo further reserves the right to alter any and all fees from time to time without notice.

 

The user shall be liable to pay all applicable charges, fees, duties, taxes, levies, etc. for availing Trainzo services.

 

Trainzo Systems LLP is a internet based ticketing platform and sells tickets on behalf of Event / Training / workshop / Seminar Organisers and therefore has no control over its availability, offers, and pricing. If the Event Organiser announces any offer for the Event, such an offer will not apply to the tickets purchased before the announcement of the offer.

 

After the payment is complete, you will receive a confirmation page or email that must be shown at the event venue to redeem your tickets and to enter the venue.

 

If You do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service department to confirm whether the order has been placed or not. We don’t want You to lose money in case You assume that an order was not placed because you failed to receive confirmation.

 

While purchasing tickets, you are limited to a specific number of tickets You can buy per event.

 

Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded, and You shall not make any request for modifications in the ticket, including change in date, time, location, or category unless the Event Organizer has specified so in the Event’s terms and conditions. Please make sure you check the date, time, and location before you book your tickets. But we’d still advise you to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If you wish to change or modify your ticket details, the same shall be entirely at the discretion of the Event Organizer.

 

If an Event is cancelled or postponed and the Event Organisers of such Event agree on issuing a refund for the tickets, it shall be the Event Organiser's sole responsibility to contact You and process the refund and Trainzo Systems LLP shall have no liability in this regard. However, the convenience fee charged by Trainzo Systems LLP is non-refundable. If the Event Organizer informs Trainzo Systems LLP to process the refunds on their behalf, Your refunds may reflect in Your account within fifteen (15) to twenty one (21) working days from the date of receiving the refund request.

 

Any decisions taken by the event organiser and Trainzo Systems LLP management will be final and binding in regards to payment. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties.

 

For any query and issues, you are requested to contact us on info@trainzo.com.